Café & Food Bank Manager (The Well)

Café & Food Bank Manager (The Well)

Part-time – 25 hours per week
Location: The Well, 46 East Green, Bishop Auckland, Co. Durham, DL14 9HJ
Salary: £17,600
Responsible to: Bethany Burrage (Senior Pastor)

https://www.thewellatwest.co.uk/about-us      https://www.facebook.com/thewellatwest/

Vision: To declare and demonstrate the Kingdom of God in our community.

Mission Statement: As people who love Jesus, we aim to welcome, serve and value all who come into The Well.

Role Purpose
The Café & Food Bank Manager will lead The Well as a welcoming, Christ-centred community space. The role ensures effective day-to-day operations, builds a strong volunteer team, and ensures that the Well fulfils its purpose of being a bridge from the Church into the community.

Occupational Requirement
This role carries a genuine occupational requirement under Schedule 9 of the Equalities Act 2010, for the post-holder to be a committed Christian, involved in a local church, able to uphold and contribute to the Christian ethos, vision, and mission of The Well.

Key Responsibilities

1. Operations & Service Delivery

• Manage the team leaders, who oversee daily running of the Well Café and Food Bank

• Ensure a warm, inclusive, and well-organised environment.

• Respond to enquiries and manage operational issues and emergencies.

• Ensure equipment is maintained, and property maintenance issues are communicated to trustees.

• Ensure regular cleaning rotas are followed.

• Manage purchasing of food, supplies, equipment and utilities.

2. People & Volunteer Leadership

• Recruit, train, and support volunteers, plan rotas and conduct appraisals.

• Communicate to, and meet regularly with team leaders, chairing the Team Leader Meetings.

• Encourage Team leaders to pray at the start of the day with their teams.

• Report progress to Church leadership/trustees, and attend meetings when requested.

3. Community Engagement & Partnerships

• Promote The Well through social media and in-house communication.

• Build relationships with local organisations and partners.

• Promote wellbeing and support pathways for clients.

• Manage bookings and community use of the space.

4. Finance, Income & Reporting

• Monitor Well budget and financial performance.

• Set pricing, track sales, and report progress to leadership team/trustees.

5. Administration, Compliance & Systems

• Maintain effective admin systems, records, and point of sale system.

• Implement and uphold policies including safeguarding, health & safety, food hygiene & safety, and data protection.

• Ensure safe food handling, storage, and preparation practices are consistently followed.

• Maintain risk assessments and a safe environment.

Person Specification

Essential

• Committed Christian, active in a local church.

• Strong organisational, leadership, communication, admin, and interpersonal skills.

• Able to manage a varied workload independently.

• Passion for community service and supporting those in need.

• Able to use Microsoft Office.

Desirable

• Experience in working with volunteers.

• Knowledge of safeguarding and food hygiene standards.

• Experience in community work, hospitality, or social enterprise.

Key Attributes

• Warm, welcoming, and hospitable, compassionate and people-focused.

• Practical, proactive, and resilient.

• Strong sense of ownership and accountability.