Volunteering Coordinator (Maternity Cover)

Tools with a Mission (TWAM) is a Christian charity that collects, refurbishes, and ships tools to Africa, enabling people to develop sustainable livelihoods. Volunteers are at the heart of our mission, from refurbishing tools in our centres to speaking at events, driving our vans, collecting tools, and supporting operations across the UK.

We are looking for a Volunteering Coordinator in a part-time maternity cover role, to help manage and grow our volunteer network of over 550 volunteers across England and Wales. This is a key role in our organisation, ensuring that volunteers have a positive and meaningful experience whilst helping TWAM grown and develop. You will play a vital role in supporting and developing TWAM's incredible team of volunteers.

The Role

As Volunteering Coordinator, you will be responsible for the recruitment, onboarding, and ongoing support of TWAM’s volunteers, ensuring they have a positive and meaningful experience. The core focus of this role includes managing volunteer applications, overseeing administrative processes, and ensuring strong communication with volunteers across the UK.

Key Responsibilities (Core Focus):

Volunteer Administration & Management

• Manage volunteer applications, ensuring they are processed efficiently through Assemble (our volunteer management system).
• Ensure volunteers submit required information and complete training in a timely manner.
• Oversee and maintain current volunteer opportunities, ensuring they remain active and updated.
• Work with a team of volunteers who assist with administrative tasks related to volunteer management.
• Provide ongoing support to volunteers alongside their designated managers, acting as a friendly and dependable point of contact.
• Report on volunteer engagement and impact, providing monthly insights on recruitment, retention, and volunteer hours to senior management.
• Respond to volunteer queries in a timely and helpful manner.
• Optimise volunteer processes and documentation for efficiency and consistency across TWAM’s various volunteer roles and locations.

Volunteer Onboarding & Engagement

• Send onboarding emails to new volunteers, ensuring they receive necessary information and support.
• Supervise the check-in process to follow up with volunteers after joining, ensuring a smooth transition into their role.
• Implement and improve onboarding procedures to create a seamless experience for new volunteers.

Volunteer Recruitment & Outreach

• Work with the marketing and communications team to promote volunteering opportunities through social media, newsletters, partnerships, and volunteer centres.
• Identify and develop new volunteer roles that align with TWAM's strategic goals.
• Ensure TWAM’s volunteer roles are up-to-date on external volunteer platforms to attract new applicants.

Additional Opportunities for Role Development

For experienced candidates, there is potential to take on further responsibilities, including:

Volunteer Programme Growth & Engagement

• Develop and implement a strategy to grow TWAM’s volunteer base across the UK, focusing on priority areas where additional volunteers are needed.
• Lead volunteer retention initiatives, such as recognition programmes (awards, thank-you events, newsletters highlighting volunteer contributions).
• Create structured volunteer development pathways, allowing volunteers to gain new skills, take on leadership roles, or progress into employment.

Corporate & Community Engagement

• Develop and promote Employee Supported Volunteering (ESV) opportunities, working with businesses to create impactful corporate volunteering days.
• Build relationships with corporate partners, faith groups, and community organisations to increase group volunteering and long-term collaborations.
• Represent TWAM at networking events, community fairs, and industry forums to attract volunteers and partners.
• Work with companies to develop bespoke volunteering packages that align with their Corporate Social Responsibility (CSR) goals.
• Develop relationships with universities, colleges, and training organisations to attract students for volunteering placements, internships, and projects.

Strategic Development & Process Improvement

• Identify gaps in TWAM’s volunteer network and develop targeted recruitment campaigns to address specific needs.

• Collaborate with TWAM’s leadership team to align the volunteer programme with the organisation’s long-term strategy.

About You

We are looking for an organised, proactive, and people-focused individual who enjoys working with volunteers and managing administrative tasks. You should have strong attention to detail, excellent communication and IT literacy skills, and the ability to engage volunteers across different roles, demographics, and locations.

Essential Skills & Experience:

• Experience in volunteer coordination, administration, or a similar role.
• Strong organisational skills with the ability to manage multiple tasks efficiently.
• Confident using IT systems, including volunteer management software or CRMs, and Microsoft Office/Google Workspace.
• Excellent communication and interpersonal skills, with the ability to engage and support volunteers.
• Ability to work independently while being part of a collaborative team.

Desirable:

• Knowledge of volunteer recruitment strategies and retention initiatives.
• Experience in corporate partnerships, outreach, or event coordination.

• Experience managing data, reporting, or evaluation processes.

What We Offer

• A meaningful role where you can make a real impact on TWAM’s volunteer programme and mission.
• Flexible working arrangements, including the potential for hybrid working.
• A supportive and passionate team environment.
• Professional development opportunities, including training and career progression support.
• Generous annual leave depending on agreed hours.
• Pension scheme, with employer contributions.

Please apply through OSCAR, or send your CV directly to [email protected]. Please ensure you tell us where you saw this vacancy advertised.