Guest Engagement and Volunteer Lead

Hours: Monday - Friday - 30 hours per week

Guest Engagement:

● Design, co-ordinate and deliver The Immanuel Projects Guest Engagement Programme; reviewing regularly to make sure it is fit for purpose.

● Build and manage 3rd party relationships with local services such as, housing support& NHS services to support The Immanuel Projects Guest Engagement offer.

● Promote the sessions to help make sure there is a good level of engagement and attendance by guests (eg. producing publicity for guest interactions and external partners).

● Co-ordinate the front of house making sure the environment is welcoming and safe for guests, colleagues, volunteers and visitors

● Monitor and evaluate effectiveness of the programme, including attendance and collating guest feedback for funders and trustees.

● Work with the Operations Manager to plan what people resource is needed to run the sessions

● Coordinate seasonal initiatives for guests

Volunteer Co-Ordination:

● Ensure volunteer profiles are up to date and advertised effectively

● Safely recruit new volunteers

● Ensure new volunteers receive induction and training as appropriate.

● Ensure volunteers are kept up to date with changes and development at the project through newsletters, catch up chats and biannual volunteer meetings

● Ensure volunteer contribution is valued and celebrated

● Offer opportunities for volunteers to offer existing skills and develop new ones

● Facilitate corporate volunteering days

● Build positive relationships with local organisations that promote volunteering

● Ensure all paperwork is up to date

● Collate data around volunteering for Ops Manager and trustees

Other, but important duties:

● Deputise for manager when they are off site or on leave

● Complete general office admin work such as maintaining records, responding to enquiries, ordering supplier, preparing documents for reporting and monitoring and keeping shared systems up to date.

● Keep social media pages up to date

● Assist with funding applications

● Attend occasional meetings with trustees and external partners as necessary

This role needs someone who;

● Is a clear and confident communicator

● Has good computer and digital literacy skills

● Is creative and innovative

● Can create direction for other colleagues and volunteers

● Can show compassion and empathy

● Effectively builds relationships