Operations Director

Position title: Operations Director

Organisation: Living Well Cambodia

Employment Status: Permanent

Attendance Basis: Full-time or Part-time (minimum 4 days / 32 hours per week)

Location: Sen Sok, Phnom Penh, Cambodia

Commencement: December 2026

Closing date: November 30, 2026

About Living Well

Living Well is a Christian organisation that provides professional and accessible clinical counselling and well-being services to people from all backgrounds, enabling them to thrive personally and relationaly.

Our vision: to be a place of hope, healing, refreshment and restoration, empowering people to live and serve well.

About the position

As the Operations Director, you will provide strategic operational and administrative leadership for Living Well. Your primary responsibility is to maintain, strengthen, and scale sustainable business operations while leading our administration and finance team.

This role balances strategic oversight with hands-on work. You will oversee and be involved in finances, HR, compliance, marketing, risk management, and administrative systems to ensure the organisation faithfully fulfills its mission while effectively managing growth in Cambodia’s evolving landscape.

You will be a high-capacity person who is organised, and detail orientated; a great communicator, approachable, wise decision maker and able to sensitively work in a cross-cultural team and manage a broad spectrum of responsibilities while living out the principles of active Christian faith.

Duties and responsibilities

1: Strategic Leadership and Governance

● Design and implement strategic and operational plans that deepen organisational impact and expand counselling services sustainably.

● Model servant leadership and nurture an organisational culture of respectful communication and collective ownership of the vision of Living Well.

● Assist the Managing Director in preparing regular written operational and financial updates for the Governing Board.

 2. Financial & Business Management

● Maintain overall oversight of financial and operational management to ensure long-term organisational sustainability.

● Develop, monitor, and manage the annual operating budget across staffing, operational, and project costs.

● Ensure financial integrity, transparency, and full compliance with internal policies, legal regulations, and Cambodian taxation laws.

● Optimise administrative and finance systems, workflows, data tracking, and reporting systems.

3. People & HR Management

● Directly line-manage, support, and mentor the Administrative Assistant and Finance Officer through regular supervision, performance reviews, and professional development support.

● Oversee HR operations, including the creation of position descriptions, employment contracts, transparent benefit packages, and on-boarding procedures.

● Lead recruitment for non-clinical staff and co-lead recruitment for clinical counsellors alongside the Managing Director.

● Co-facilitate regular team meetings to support organisational alignment and staff care.

4. Communications, Marketing & Events

● Lead the strategy, implementation, and ongoing revision of Living Well’s marketing and outreach plans.

● Support and guide the Administrative Assistant in driving external engagement via social media, publications, and network outreach to raise organizational visibility within Cambodia.

● Oversee the coordination and logistical management of public and organisational training events.

5. Risk Management, Safety & Policy Oversight

● Develop, update, and enforce organisational policies, emergency response protocols, and safety standards for staff, volunteers, and clients.

● Ensure internal processes facilitate communication and accountability within the team.

● Conduct regular risk assessments and ensure compliance with Cambodian labour laws and other legal regulations.

● Identify and alert the Managing Director to urgent risk, governance, or grievance matters in a timely manner.

6. External Representation & Partner Relations

● Alongside the Managing Director, represent Living Well in high-level stakeholder meetings, including donor bodies, partner agencies, and government representatives as directed.

● Act as the primary liaison for existing and prospective member organisations (e.g. schools, churches, mission organisations), identifying organisational needs and service opportunities and deepening relationships.

● Build and nurture strategic relationships within the Cambodian mental health and member care networks.

● Alongside the Administrative Assistant, communicate with the office landlord as needed

 Are you the right person for the job?

Essential Qualifications & Experience

1. Qualifications: Bachelor’s degree (or higher) in Business Administration, Organizational Management, Finance, or a related field.

2. Leadership Experience: Demonstrated management experience overseeing finances, budgeting, policy development, HR, and general operations.

3. Cross-Cultural Competence: A minimum of 2 years living and working effectively in a cross-cultural environment (experience in Cambodia strongly preferred).

4. Communication Skills: Excellent written and spoken English with exceptional interpersonal and relational skills.

5. Character & Values: High level of personal integrity, organisational ability, and detail-orientation.

Desirable Criteria

• Professional working proficiency in written and spoken Khmer.

• Foundational understanding of clinical counselling or mental health service operations.

• An understanding of Cambodian law

Spiritual & Alignment Requirements

• An active Christian faith that aligns with Living Well’s statement of faith.

• Practicing self-care, reflection, and compassion.

• Willingness to prioritise prayer for the team, clients, and organisation as a practice of dependence on God.

• Commitment to agree to and uphold Living Well’s Statement of Faith, Statement of Approach, and Safeguarding Policy.

• Strong commitment to the vision of Living Well

Reporting relationships

Reports to: Living Well Managing Director

 Supervisor of: Administrative Assistant, Finance Officer

Additional Information

● Working Hours: Four or five days per week, usually within our office hours (Monday to Friday 8am-5pm). Flexibility is required, as occasional evening, weekend, or public holiday work may be necessary

● Remote working: The role can be done remotely for the first month if this time is needed to relocate. After that, the role requires being in our office for at least 50% of working hours (including Thursday mornings) but up to 50% of working hours can be done remotely.

● Background Check: Appointment is subject to a satisfactory current police background check.

● Probation Period: A standard three-month probationary period applies upon commencement

● Remuneration: A small negotiable salary allowance is offered if the successful applicant doesn't have adequate financial support

How do you apply?

To apply, please submit your CV and a cover letter demonstrating your suitability for the role to:

📧 [email protected]

Application Deadline: November 30, 2026