Head of Prayerline

Are you passionate about answering God's call to listen, support, and pray for others?

An exciting opportunity has arisen at UCB for someone to be responsible for the growth and development of UCB’s Prayerline; both at its Stoke-on-Trent centre and throughout its national network of volunteers (based at home) across the United Kingdom. If you have a mature Christian faith with a passion for prayer and an intimate relationship with Jesus that desires you to see breakthrough in people’s lives even in difficult circumstances, then this may be the role for you. James 5:13

As Head of Prayerline, you will know how to lead, motivate and develop others in fulfilling UCB’s prayerline mission. You will already have experience in maintaining spiritual vitality in a team, ensuring biblical alignment in all helpdesk responses, training materials and provision of pastoral care to staff and volunteers. This role will involve overseeing software and telephony systems, analysing call data to identify training needs and improve the efficiency and service delivery, ensuring every interaction through prayer, reflects UCB’s mission and core values.

Applicants must possess excellent management, communication and organisational skills with the ability to prioritise a busy work schedule while motivating and encouraging both a small staff team of 8-10 people, and volunteers, in excess of 100.

UCB Prayerline is part of a ministry that is uniquely changing lives for good through the power of God’s word; why not join with us?

This position is currently based at our Broadcast Centre, Hanchurch Lane, Hanchurch, Stoke on Trent ST4 8RY. We anticipate returning to newly refurbished premises in Westport Road, Burslem, Stoke on Trent ST6 4JF late 2026.

Closing date for applications: - Friday 18th September 2026 – noon. However, we reserve the right to close early should we receive sufficient applications.

Initial Zoom Interviews: Tuesday 29th September 2026

On site Interviews: Tuesday 6th October 2026

Salary: £40,500 – £43,800 per annum depending on skill and experience. Plus staff benefits that include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%

For an application form and job description please visit https://www.ucb.co.uk/vacancies

Don’t forget to visit our privacy page on https://www.ucb.co.uk/privacy

UCB is a Christian Charity. Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy