Director of Knowledge Management

POSITION OVERVIEW:

The Director of Knowledge Management is responsible for helping CURE International scale consistent, high-quality operations across its global network by ensuring that organizational knowledge, best practices, and proven ways of working are captured, standardized, and accessible.

The Director leads the development, governance, and continuous improvement of the CURE Way, CURE International’s operating manual. The CURE Way establishes standardized operating procedures and best practices across clinical care, hospital operations, people operations, administration, and spiritual ministry. It serves as a practical guide for how CURE hospitals deliver care, onboard staff, manage hospital systems, and advance the ministry while maintaining consistent standards across the network.

Working closely with hospital leaders, network functional leaders, and technology teams, the Director helps identify, document, and disseminate best practices that strengthen performance across the organization. Through this work, the Director helps ensure that successful approaches can be consistently replicated across existing and future hospitals.

The Director also leads the development and ongoing refinement of the New Hospital Launch Playbook, providing a structured framework that enables new hospitals to achieve operational readiness and deliver high-quality, Christ-centered care from day one.

Why CURE?

Join a mission-driven organization where your leadership will shape how hospitals operate, how teams learn, and how life-changing care reaches more children around the world. This is an opportunity to build lasting organizational impact. You'll collaborate with passionate leaders across multiple countries, shape how CURE grows, preserve knowledge that transforms hospitals, and help launch future hospitals equipped to serve children and families for generations to come.

Enterprise Knowledge Strategy & Governance

Lead the development, governance, and continuous improvement of the CURE Way, CURE International’s operating manual.

Facilitate a structured process for identifying best practices with network functional leaders, gathering input from hospital leaders, documenting approved standards, coordinating stakeholder review, and supporting implementation across the network.

Establish and maintain knowledge management processes that ensure policies, procedures, best practices, and standards are documented, approved, reviewed, and kept current across the hospital network.

Define and maintain the knowledge governance model, including content ownership, approval authority, and review cycles,  recognizing network functional leaders as content owners and final approval authorities within their respective domains.

Own the roadmap, priorities, timeline, and execution strategy for the CURE Way initiative.

Content Development & Operational Standardization

Apply editorial and quality review to all CURE Way content, ensuring accuracy, a consistent voice and format, and validation by the relevant content owner before publication.

Partner with network functional leaders and hospital leaders to document and standardize core organizational practices across clinical care, hospital operations, people operations, administration, and spiritual ministry.

Support network functional leaders in translating approved best practices into clear, practical, and accessible policies, procedures, playbooks, and guidance documents.

Establish and maintain documentation frameworks, templates, and governance processes that ensure consistency across all CURE Way domains.

Integrate improvements identified through quality, safety, patient flow, continuous improvement, and ministry initiatives into the CURE Way in a timely manner.

Knowledge Systems & Adoption

Develop training, communication, and change management strategies that support adoption of the CURE Way across the network.

Lead the selection, implementation, and ongoing governance of CURE’s knowledge management platform in partnership with the Chief Technology Officer.

Ensure knowledge resources are organized, searchable, accessible, and usable across a diverse, multi-country hospital network.

Partner with People Operations to embed the CURE Way into onboarding, leadership development, and performance management processes.

Monitor platform utilization and adoption trends, identifying opportunities to improve effectiveness, engagement, and usability.

Continuous Improvement & Hospital Expansion

Develop systems that capture lessons learned and best practices from hospital operations, strategic initiatives, quality improvement efforts, and major organizational projects.

Partner with leaders across the network to identify emerging best practices and incorporate them into the CURE Way.

Preserve institutional knowledge and ensure critical operational expertise is retained as leaders, teams, and hospitals evolve.

Lead the development and ongoing refinement of the CURE New Hospital Launch Playbook.

Support future hospital launches and major growth initiatives by ensuring teams have access to proven practices, standardized processes, and organizational knowledge.

Required Qualifications

Bachelor’s degree required; Master’s degree in Knowledge Management, Organizational Development, Health Administration, Business Administration, or a related field preferred.

Minimum of seven years of progressive leadership experience in knowledge management, organizational effectiveness, program management, operational excellence, policy development, or a related field.

Demonstrated experience developing and managing complex operational documentation, policies, procedures, playbooks, operating manuals, or enterprise standards.

Proven ability to lead cross-functional initiatives involving multiple stakeholders, competing priorities, and organizational change.

Exceptional written communication skills with the ability to translate complex concepts into clear, practical, and actionable guidance.

Christian maturity demonstrated through a personal relationship with Jesus Christ and alignment with CURE International’s Statement of Faith.

Preferred Qualifications

Experience in healthcare, hospital operations, international NGOs, or multi-site organizations.

Experience implementing or managing knowledge management, policy management, document control, or learning management platforms.

Formal training or certification in change management, organizational development, project management, process improvement, or related disciplines.

Experience working across multiple countries and cultures in a mission-driven organization.

French language proficiency preferred.