Crisis Management | OSCAR

Crisis Management

The information in this section will help you plan and implement actions in the event of a crisis.

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Crisis Management

Crisis Prevention

The best way to cope with crises is to plan and prepare for them. Here are a few things you can do to limit the chances of them happening and to limit the impact when they do:

  • Make copies (scans) or keep records of all important documents (passport, visas, driving licence, credit cards, medical cards, marriage/birth certificates etc.). Leave copies with someone in your home country and have an electronic copy you can access whilst you're away if you need to (store it online somewhere or email it to yourself).
  • Develop an emergency plan (if a certain thing happened, what would you do? Who would you call? i.e. a death in the wider family, a medical emergency, a car accident, a house fire, a burglary whilst you're asleep in the house, family suddenly being separated/children getting lost, theft of your laptop or wallet/purse, civil unrest, natural disasters). Think through what you would do and communicate it to the rest of your family.
  • Make an inventory of all your items (left at home and taken with you).
  • Label everything (inside and out, if possible).
  • Always be security cautious (keep things locked, out of temptation's view, don't draw attention to yourself, keep info private, shred or burn paperwork).
  • Register with the embassy or consulate in the place you are staying. That way they can contact you in an emergency.

Losing Important Documents

Lost passports:

Contact the nearest police station and get a police report.
Visit the nearest British Consulate or Embassy (see www.embassyworld.org or www.fco.gov.uk).
You'll need two recent passport photos, the police report, some proof of identity and money for the fee.

Lost plane tickets:

Contact the airline concerned (or tour operator if you're part of a group booking) as soon as possible. You may need a police report.
You may have to pay for a ticket and claim the money later.
If any insurance claim is to be made, notify the insurance company as soon as possible and keep all documentation and receipts.

Lost Credit Cards/Travellers Cheques:

Notify the police as soon as possible.
Contact the 'lost or stolen' number given by the provider of the card/cheques.
Further help on what to do can be found at www.fco.gov.uk.

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Crisis Courses & Training

Courses and trainings on crisis and disaster management issues.

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Crisis Resources

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