Family Liaison in a Crisis

The Family Liaison in a Crisis training will provide practical skills for engaging with family members of staff during and after a crisis. The goal of this training is to equip each participant with the knowledge of common reactions to crisis events, creating a structure for conversations with family members, and implementing the family liaison role when a critical incident occurs. The training also includes aspects of self care as effective boundaries are an essential part of the family liaison role.

This training can be either delivered face to face or as an interactive online course, with breakout rooms for participating in role plays and frequent discussions on working with families in multicultural teams.

LEARNING OUTCOMES

✅ Learn to manage a relationship with families in distress

✅ Understand the framework of engaging and disengaging with families

✅ Understand the risks of this work

✅ Identify self-care strategies

✅ Create an action plan for your organisation